Answers to Frequently Asked Questions by many of our applicants

 

How can I be notified of new property listings?

You can “Like” us on Facebook for same day posts in your newsfeed.


Where can I find the most current information about your available rentals?

Each of our available rental properties are listed on hundreds of rental home websites but the most updated information can be found on this website.


How do I view the property?

Please complete the form on our “Contact Us” page and inquire about a showing request for the property of interest, and we will contact you about an alternate viewing time.


When do you show the property?

If Vacant, we typically have open showings of properties Monday thru Saturday and by appointment only on Sunday. If the property is occupied, we can schedule a time and date with the current tenant in some cases.


How do I know if a property is available?

If the property is listed on our website, it is an active available listing. However, if you would like to apply, please contact our office and we can let you know if there are any pending applications in process.


Why are properties still advertised if you have a pending application?

Application status can change at any time and for various reasons. In order to provide the best service to our property owner and future tenants, we do not remove a property from our listings until a deposit has been received for the property and it is a 100% approved application.


Are pets allowed?

For most of our properties pets are negotiable with a minimum deposit of $250.00 per pet, monthly pet rent and renters insurance is required. Most of our properties are pet negotiable (pet-friendly) with some breed restrictions imposed by the owner’s insurance policy.


What are the qualifications?

Please review our Qualification Guidelines.

How do you verify my income if I am self-employed?

If you are self-employed you will need to provide the last 6 months of bank statements or the previous two years tax return and Schedule C.


What would disqualify my application from being approved?

Three reasons for possible denial are having an eviction in the past 5 years: previous debt to a landlord, negative tenant history in the last 3 years, or not meeting the income requirement.


What if I have bad credit?

If there are credit problems your application could be denied or you may be required to pay additional security deposits.


What do you need to process the application?

We will begin processing an application that has been fully completed and all support documentation attached. Incomplete applications will not be started until all support documentation has been received. The items needed are from each person over the age of 18 years old:

  • All sections of Application completed
  • Copy of Photo ID/Driver’s License
  • Proof of income (pay stubs, or banks statements and W-9 if self-employed
  • $35.00 application fee

How do I apply for a property?

You may submit your application online through our website or use a computer in our office to apply. Once an application has been received and all support documents provided by email or fax we will send you a link to pay your deposit to hold the property.


How long is the application process?

There isn’t a set time frame on the completion of an application, as it is dependent on how quickly the verification of tenancy and employment are received, but typically within 2 business days . If we have a problem receiving one of your tenancy or employer verifications, you will be notified.


How can I help to make it easier to process my application?

Provide daytime phone numbers for your current and previous landlords and make sure to notify your current landlord that you are planning on moving since without a notice many landlords and management companies will not release your information to us. Be sure to provide us with a contact phone number that you answer or check messages frequently, a delay in response to our messages may place your application inactive.


What is the best way to communicate with you during the application process?

Once an application has been received, we will contact you if additional information is needed in order to continue to process the application. Please keep in mind you will be contacted if your application has been approved or denied.


What if I have special circumstances to explain issues with my credit, income or rental history?

Put your special circumstances in writing when you submit it with your application.


If my application is approved what do I do next?

You will need to pay the deposit to secure the property as soon as possible as we cannot hold a property without a deposit.


What is the term of the lease?

All leases are for a 12-month term initially.


What utilities am I responsible for?

Although it varies by property, all properties require tenants to pay for electricity and/or gas, and most properties require either full payment or partial payment toward water, sewer, and garbage. You may view the specifics for each properties utility requirement by visiting our Available Rentals page and viewing the property you are interested in. You will need to transfer the water, electricity and/or gas service into your name by the date the lease is signed.


What do I need to bring to my lease signing and how long will it take?

The lease signing is done online or in our leasing office, the review and signing typically take 30-40 minutes. You will need to make sure to bring your money order or cashier’s check for the first month’s rent and any additional monies due. All person(s) 18 and older listed on the lease will need to be at the lease signing or make arrangements to sign prior to that appointment date. Keys will not be given out until all parties sign the lease and proof of utility connection and renter’s insurance are turned in.


What is your 100% Clean Guaranty and how does it work?

The day before you move into your rental home, YOU WILL BE MEETING AT OUR OFFICE TO CHECK OUT A KEY AND PICK UP YOUR INSPECTION TO CONDUCT BY YOURSELF. You must fully complete a written move-in inspection one business day prior to move-in, indicating any cleaning deficiencies in order to receive our 100% Clean Guarantee. We will then go back in and reclean the property according to your inspection before you move in the next business day!